For assistance with this situation, please call the ITS Help Desk at (864) 388-8234 or follow these steps. In most cases, this simply means that the native email client on their device is not able to authenticate with Microsoft’s MFA methods. Updating Email Access on your Smart Phone After Enabling MFA.Īfter enrolling for MFA, some Lander account holders may receive a message that their device is not able to connect and/or may receive an email informing them that their device may not receive Lander email. The next time you attempt to log into your account you will be prompted to use your second authentication method. After approving the notification you have completed MFA setup. You will now be sent a notification on the app to approve. On the Scan the QR code page, scan the displayed QR code with the authenticator app and then select Next. If you are unable to scan the QR code, select the Can’t scan image? option to get a code that you will be able to enter in the app. As instructed, select Add account and then select Work or school account.

Open the Microsoft Authenticator app on your device. After you have installed the app click Next. To do this search for Microsoft Authenticator app in your devices app store and follow the instructions on your device for installing the app. Now you will need to get the Microsoft Authenticator app on your device. After you sign in you will be prompted to set up MFA. Go to and sign in with your email address. Click this link to submit a Service Desk request to enable MFA on your account.

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